Submit a support request on this page using the email address first used to register your account and request a MFA reset. One of the team will be in contact to validate your request.
Support Information and Requests
How do I reset my password?
Click the "Forgot password?" button below the password input field and type in your email. You will receive an email which will allow you to reset your password.
I'm trying to log-in and its asking for a one time code.
Go and check your mobile authentication applications for a code. It will normally have the title "Smart Manufacturing Data Hub - <your email address>".
How do I change my MFA device?
How do I add a new user to my organisation in MDEP (Asset Explorer)?
Only org-admin can add users to an organisation. Please contact your company org-admin to process this request.
How do I change the org-admin for my company?
Please contact your org-admin and ask them to make the change.
If the existing org-admin for your company is no longer around contact us using the form on this page.
How can users in my organisation upload data?
By default only org-admins can upload datasets. You can upgrade all users in your organisation to have this functionality by following the instructions below.
How to access your organisation management console
All access methods are listed below:
- Click this link: https://sso.smdh.uk/auth/admin/SMDH/console/
- Click on the "Tools" icon next to your name from the Datahub page (https://datahub.smdh.uk)
Update a users permissions
You can give your users two permissions currently:
- Org-admin - gives them full permissions in the AEP for your organisation, it will not allow them to access your organisation management console
- Org-Editor - gives them the ability to add, edit and remove datasets from your AEP organisation. it will not allow them to access your organisation management console
Follow the steps below to get to the user permissions page and then select an action below
- Click the “Users” tab on the left side of the page
- Find the user and click on their username
- Click the “Role mapping” tab of the users information page
Add permissions
- Click the “Assign role” button
- Select one or many permissions from the list by clicking the checkbox on the left of each permission
- Click the “Assign” button once you have selected all the permissions
How do I become a registered device installer for SMDH?
Contact us using the form on this page and we can discuss your requirements.